SAP Support

Unrivalled SAP Support

Our approach to SAP support is what sets us apart

Starting with a robust and reliable onboarding process, we’ll work with you to design a support model that meets all of your business needs whilst also providing you with the flexibility to expand your model as the needs of your business evolves.

We make it our job to take away the stress of your SAP issues. We will resolve them quickly and with minimum disruption to your business while providing you with a service that is second to none.

SAP Support Model

Whether your business is using SAP Business One, SAP Business ByDesign, SAP ECC or S/4HANA, our flexible SAP Support model will be tailored to precisely fit your needs.

Account Management

We take SAP Support personally at Innologic, that’s why all of our clients are assigned a named Account Director and Service Delivery Manager to ensure that at all times there are two points of contact to liaise with on a day to day basis.

Transition Process

At Innologic we have successfully transitioned over ERP clients to our support service through a well-established sequence of steps which provides a foundation for an effective transition.

Add-On Services

At Innologic we continually strive to enhance and innovate our services and as such we have introduced a number of add-on services that complement our existing support model and enable it to be further tailored to meet your precise requirements.

Quite simply, part of the Innologic DNA

Delivering extended SAP support and enhancements

Proactive knowledge sharing

Our team offers expert advice and suggestions for improvements to meet your long-term objectives.

24/7 Support

Our Support Desk can provide 24/7 first, second and third line technical support and we continue to deliver the lowest line incident fix times.

Ontime Delivery

Support delivery on-site or remotely. We have a strong track record of managing the transition from other IT support partners.

Experience

Our Account Directors ensure we deliver what we promise and offer advice and guidance on the new technology and solutions.